Terms & Conditions

General Conditions:

  • Packages are subject to availability at the time of the reservation.
  • Prices are calculated as per person in Egyptian Pounds.
  • Rates can be changed according to any increase in taxes or currency exchange rates. 
  • Any extras not included in the package are to be paid.
  • Personal consumptions are not included in the package e.g (room service, mini-bar, laundry, telephone calls…etc).
  • Some destinations have got compulsory city taxes that will be paid at the time of checking out.
  • Hotel category is guaranteed:

Name of the hotel will be in accordance with availability at the time of reservation maintaining the same category requested. 

Payment / Cancellation Policy and No Show Conditions:

  • 75% of the package rate will be charged as cancellation fees.
  • 100% for No Show.

Visa Disclaimer:

  • Portoworld will help you preparing the required documents and application forms for your visa that are to be presentated to the concern consulate .
  •  However Portoworld is not committed with the visa issuance, procedures and fees , as it depends only on the consulate decision and approval   . 

Feedback and Complaints:

  • Any complaints related to the service or any other should be reported on the spot (sur place) to the responsible at the destination or if not email it to info@portoworld.com delays concerning your complaints will be regardless if you don't follow above instructions  .
  • Your feedback is very important to us so kindly take a few moments to send it either by e-mail or by pressing on You &us and   fill in “the guest comment form” upon your return.